The Petroleum and Natural Gas Regulatory Board (PNGRB) on Monday proposed a new framework for LPG delivery that seeks to guarantee refill supply within 24 hours and remove service delays faced by consumers.
The regulator has floated a consultation paper on “interoperable service delivery” for domestic LPG cylinders covering more than 32 crore households.
According to PNGRB, over 1.7 million LPG-related complaints are registered annually, with nearly half linked to delayed refill delivery. At present, OMCs follow a 48-hour delivery norm.
The proposed framework provides that if the designated distributor fails to deliver within 24 hours, the nearest available distributor of any PSU oil marketing company will be assigned to complete the supply.
“This will effectively create a unified national LPG service system, with collective accountability across OMCs,” said PNGRB.
The regulator has invited public comments on the operational mechanism, technology integration and implementation roadmap. The rollout will be phased, starting with pilot programmes in select regions.
